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Professional
TFG4000 Professional Edition
standard
TFG4000 Standard Edition
synnova
TFG3000 (SynNova)
copics
TFG2000 (Formerly IBM COPICS)

Support

Support Hours are Monday through Friday, 9:00 to 5:00 EST (Except Holidays)
The initial response to the reported incident will be within one business day. All support plan cost are based on one to five users. Additional plans are available for support outside of normal hours, call for information.

Free Installation Support – Includes full support for thirty days from the date of purchase. Contact method is by e-mail, phone, or fax.

TFG4000 Standard Edition available support plans:
TFG4000 Standard Edition Subscription base customers – Gold Support is included at no extra charge.

SILVER SUPPORT PLAN – Includes unlimited number of incidents. Contact method is by e-mail, phone, or fax. $125 pre-paid per year. Include free product updates of the same Version at no extra charge. New Version upgrades are fee based with cost to be determined at the time of release.

GOLD SUPPORT PLAN– Includes unlimited number of incidents. Contact method is by e-mail, phone, or fax. $195.00 pre-paid per year. Includes free product updates of both same Version and new Versions at no extra charge.

 

 

TFG4000 Professional Edition available support plans:
TFG4000 Professional Edition Subscription base customers – Gold Support is included at no extra charge.

SILVER SUPPORT PLAN – Includes unlimited number of incidents. Contact method is by e-mail, phone, or fax. $225 pre-paid per year. Include free product updates of the same Version at no extra charge. New Version upgrades are fee based with cost to be determined at the time of release.

GOLD SUPPORT PLAN– Includes unlimited number of incidents. Contact method is by e-mail, phone, or fax. $295.00 pre-paid per year. Includes free product updates of both same Version and new Versions at no extra charge.

E-mail: TFGSales@TFG4000.com

SUPPORT INCIDENCE REPORTING
E-mail: Support@tfg4000.com

Our Partners

IBM
IBM Information Management Software